1. Who We Are
Obsidian Detailing is responsible for the personal information collected through this website and through direct customer contact relating to enquiries, quotes, bookings, and service delivery.
2. What Information We Collect
We may collect information such as your name, phone number, email address, postcode, service address, vehicle details, preferred booking times, and any notes you provide about the condition of the vehicle.
3. How We Use Your Information
Your information is used to respond to enquiries, provide quotes, recommend the right package, arrange bookings, deliver services, keep service records, and communicate with you about your appointment.
4. Lawful Basis
In most cases, enquiry and booking information is used because it is necessary to take steps at your request before entering into a service arrangement, or to provide the agreed service. In some cases, limited processing may also be used for legitimate business interests such as basic record-keeping, preventing misuse, and handling service issues fairly.
5. Website Analytics
This website uses Google Analytics to understand how visitors use the site and which pages perform best. This may involve data such as device information, browser information, pages viewed, approximate location data, and on-site behaviour. Analytics are used to improve the website and understand demand, not to personally profile customers.
6. Cookies
This website may use cookies or similar technologies for website performance, analytics, and user experience. Where non-essential analytics cookies are used, they should only be set in line with the consent choices made by the visitor. You can also control cookies through your browser settings.
7. WhatsApp, Email, and Direct Contact
If you contact Obsidian Detailing by WhatsApp, email, phone, or another direct method, the information you provide will be used to respond to you, manage your enquiry, and administer any booking or service that follows.
8. Vehicle Photos and Media
Vehicle photos may be taken for service records, quality control, or portfolio and marketing use. Where images are used publicly, obvious personal details such as number plates, addresses, or identifying location details should be avoided, obscured, or removed where practical. If you do not want your vehicle photographed for marketing or portfolio use, say so before work starts.
9. Sharing Information
Personal information is not sold. Information may be shared only where reasonably necessary to operate the website, manage communications, process analytics, comply with legal obligations, or protect legitimate business interests.
10. Data Retention
Personal information is kept only for as long as reasonably necessary for enquiries, bookings, service records, follow-up, legal, tax, accounting, or dispute-handling purposes. When information is no longer needed, it should be deleted or securely removed where practical.
11. Your Rights
Depending on the circumstances, you may have rights to request access to your personal information, ask for correction, ask for deletion, object to certain processing, or request restriction of processing. Requests should be made using the contact details below.
12. Complaints
If you have a concern about how your information is handled, please raise it directly first so it can be reviewed. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal data has been handled improperly.
13. Contact
For privacy-related questions or requests, contact: enquiries@obsidiancreative.uk
14. Changes to This Policy
This policy may be updated from time to time. The latest version published on the website will apply.